Here are some of the most common questions we are asked! If you can’t find the answer to your question below, please give us a call or email (see bottom of page OR “Contact” page).


What forms of payment do you accept?

We accept cash, cheques, Visa, and MasterCard. Please note that credit card vendor fees reduce the amount of income that we receive by as much as 5%.  Please consider paying via cash or cheque whenever possible.

Are your venues accessible?

Yes, all of our venues are ADA compliant and accessible. Please inform the Festival Box Office staff of any special needs when you purchase your tickets.

Can I bring my child(ren) to a performance?

All of our events are family-friendly. Please use your own judgement about the ability of your child(ren) to sit through a 1-2 hour performance. All persons, regardless of age, must purchase a ticket, even if they sit in your lap. If your child(ren) makes a disturbance at a concert, please be considerate of your fellow patrons and remove them from the auditorium.

Something came up and I can’t make the concert! What do I do?

Tickets will not be accepted for refund or resale. However, tickets may be exchanged* by phone or at 1 Avenue Road in Parry Sound, up to 24 hours before the performance. A service charge of $1.75 per ticket will apply. If you are unable to attend a concert please contact the Festival Office and we will assist you!

*Tickets from Festival Passports or Mini-Passes are not eligible for exchange.

What time does the performance start?

All concerts start promptly at the published times printed on your ticket or listed in the Festival programme. Latecomers will be seated at the discretion of the house manager and may be seated in locations other than those with which they are ticketed. Please arrive early to park your car and find your seat.

How long is the concert?

Concerts vary in length; typical lengths are listed below.

Afternoon Concerts: 45 minutes to 1 hour; no intermission
Evening Concerts: 1.5 to 2 hours; 10-15 minute intermission
Canada Day Cruise: 3-hour cruise (live music throughout)
Other Cruises: 2-hour cruise (live music throughout)
Special Events: Various; contact Festival Box Office

Can I take a photo or video of the performance?

Please leave cameras and recording devices at home; they are not permitted at any of our concerts and may be confiscated by ushers. Also, please turn off cell phones and other devices before the concert begins.

Can I purchase a CD of the performance?

Although we record the concerts for archival purposes we, unfortunately, do not offer them for sale. However, many artists bring CDs with them which are available for purchase in our Gift Shop before the concert, at intermission, and after the concert.

How do I advertise in the Festival brochure and/or programme?

Advertisements in our brochure and programme are a great way to reach a wide audience! For more information, contact the Festival of the Sound office via email or phone.

Do you know any musicians that can perform at my ____?

We do know a lot of musicians and can make some referrals. However, we do not book artists for private events. If you would like to talk to us about musicians we know and like, feel free to email or give us a call.

How can I perform at the Festival of the Sound?

We typically present rising and established artists of national and international repute. Seasons are programmed between one to two years in advance. We encourage artists to have their agents submit hard copy press kits with media for consideration to the attention of “Programming.” Artists serving as their own agent are urged to seek representation. Due to the volume of submissions, the receipt of materials will not be acknowledged and materials will not be returned.