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The Festival of the Sound is hereby known as ‘Vendor’.

The Vendor respects your privacy. Whether in person, by telephone, fax, post mail, electronic mail, or web-based online activity, the Vendor will only collect, store and use your personal information for the purpose(s) the information is intended for. The Vendor uses your information to support and enhance its service with you. The Vendor does not sell, lend or give away your personal information.

The Vendor has certain specific guidelines it uses for protecting the information you provide during a visit to any portion of the Vendor’s Internet site.

Scope of this Privacy Policy

This Privacy Policy applies only to personal information collected from individual customers. It does not apply to corporate or business contact information. In addition, this policy is not applicable to personal information that has been aggregated or made anonymous and no longer specifically relates to an identifiable individual. The Vendor reserves the right to use aggregated or anonymous information in any manner it considers appropriate.

When and Why the Vendor asks for specific types of personal information

The Vendor will ask for personal information to share newsletters and information relating to its products and services. The Vendor will ask for personal information to complete the processing of your order for products and/or services from the Vendor. In certain circumstances, it is completely optional for you to provide your personal information, and in other circumstances, such as in order to complete your purchase, such information must be provided. If you choose not to provide your personal information, the Vendor will advise you if a service cannot be performed without such information.

We request information from you when you:

  1. Complete a purchase order in person, by telephone or fax.
  2. Reserve a product or service.
  3. Subscribe to a newsletter or a postal mailing list

The kind of personal information the Vendor will/may ask for includes your name, e-mail address, phone number, address, type of business, customer preference information, when applicable, credit card information.

The information you provide will be kept confidential and used to maintain and support your customer relationship with the Vendor.

You can opt-out of receiving further marketing from the Vendor at any time.

The Vendor will not disclose your personal information to any outside organization for its use in marketing without your consent. Information regarding you or your order and the products/services you purchase will not be given to any outside organization for its use in marketing or solicitation without your consent. Under no circumstances does the Vendor sell the customer’s personal information to third parties.

Your Consent to the Collection, Use and Disclosure of Your Personal Information:

The provision of your personal information to the Vendor means that you agree and consent that the Vendor may collect, use and disclose your personal information in accordance with this Privacy Policy. In addition, from time to time and where appropriate, the Vendor may request your specific authorization or consent.

If you choose to withdraw your consent, and for certain reasons, the Vendor is unable to comply with your request, you will always be advised that the Vendor cannot do so.

These could include reasons such as:

  1. You have selected a product or service pursuant to an agreement which has not expired.
  2. There are legal requirements for the use of your personal information.

Please be aware that in certain circumstances, the Vendor may be required to disclose your personal information without your consent such as to law enforcement or other government officials. This could arise, for example, where disclosure is required:

  1. to comply with a subpoena, warrant or order made by a court with jurisdiction to compel the production of such information;
  2. to legal authorities for the detection and prevention of fraud or other criminal activity; or
  3. to the Vendor’s legal counsel in the event that any matter may be the subject of litigation.

If the Vendor should be required to release your personal information without your consent, such as for the reasons listed above, the Vendor will keep a record of what information was released, to which party it was released and why the circumstances necessitated such release. In order to respect your privacy to the fullest extent possible, the Vendor will only release the information to the extent that it must do so.

Your Right of Access to Your Personal Information

The Vendor will permit you the reasonable right of access and review of your Personal Information and will endeavour to provide the information in question within a reasonable time following receipt of your request. If additional time is required, or if the Vendor feels that it has grounds to refuse your request, you will be notified of a new timing for a reply and/or the reasons for the extension or refusal. The Vendor reserves the right to charge for copies of your records; however, it will always let you know in advance if there is any such charge. To protect you, the Vendor may require sufficient information to allow it to confirm that the person making the request is authorized to do so before granting access.

While we strive to protect your personal information, the Vendor cannot ensure or warrant the security of any information you transmit to it, and you do so at your own risk.

About Monitoring Internet Traffic to the Vendor’s Site

The Vendor uses your internet protocol (IP) address and that of your Internet Service Provider to gather broad, non-specific/non-personal information, demographic data, to monitor operational trends and to enhance performance. The Vendor also monitors site usage (dates and times the website is accessed; pages visited; keywords used to search the website) to seek ways of improving the site. While the Vendor does collect information on your IP address as stated, it does not collect any personal information about you or your computer system.

Expectation of Privacy

There is no expectation of privacy when using general e-mail tools and transmission. Never include personal information in an e-mail.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to the Vendor’s web site are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information provided either with respect to third-party sites or the Vendor’s web site passwords/accounts. Please be careful and responsible whenever you’re online.

Changes to Privacy Policy

Although our commitment to privacy will not change, in order to accommodate changes based on new legislation, legal developments, or if the products and/or services that the Vendor offers changes, it reserves the right to amend this Policy from time to time. You will see that the date of the last update of this Policy (the Effective Date) is listed below. If the Vendor updates this Policy, the Effective Date will be changed to indicate when the last update was made.

The Festival of the Sound
Effective Date: January 1, 2006

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