Frequently Asked Questions

 


How will I access the livestream productions?

Immediately after purchasing a ticket you will receive an email confirming your transaction. 24 hours before the performance you will receive another email outlining specific instructions on how to access the livestream, including a link.


Will I be able to watch the performance more than once?

Yes – after the event, you can access the performance as many times as you’d like up to the Friday after the broadcast date using the same access link you received in your email. However, we strongly encourage watching the productions when they premiere as they will be live and you will be watching in real-time with Festival patrons all over the world!


My computer/internet won’t connect and I have missed the performance. What now?

The performances will be available for you to watch at a later time, up to the Friday after the broadcast date. If you are having trouble connecting during the livestream, please try the following:

  • Try refreshing your page and check your internet connection
  • Clear your browser’s cache and cookies
  • Try using a different browser
  • Restart your computer or device and try again

Will in-person tickets be available?

No, in-person tickets are not available; it is a virtual series only.


What if there is a problem with my order?

For any issues regarding your purchase including losing the link to the video or incorrect contact/payment information, or if you would like assistance with making your purchase, please contact the Festival Office at 1-866-364-0061 or info@festivalofthesound.ca


Can I use credits on my Festival patron account to purchase tickets?

Yes! If you would like to use any credits on your Festival account please contact the Festival Office at 1-866-364-0061Please note these transactions can only be done by telephone.


How can I support Festival of the Sound?

Thank you for supporting the Festival! Click here to help us continue to present a world-class classical music experience. No matter how large or small, every donation counts. From all of us at Festival of the Sound, thank you!